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DC Computers Privacy Policy
DC Computers respects your privacy and is committed to protecting the personal information you provide to us.
When you contact us, request a repair, place an order, subscribe to SMS updates, or use our website, we may collect information such as your name, email address, mobile phone number, repair or order number, device information, and details related to your service request.
We use this information to provide and manage our services, communicate with you about repairs or orders, request approvals, provide parts or service updates, notify you when an item is ready for pickup, process payments, respond to inquiries, and improve our customer service.
SMS Communications
If you provide your mobile number and consent to receive text messages, DC Computers may send you transactional SMS messages related to your repair, service request, or order.
These messages may include:
- Repair or order status updates
- Approval requests
- Parts ordered or parts received notifications
- Repair progress notifications
- Ready-for-pickup notices
- Pickup reminders
- Customer service communications
Message frequency varies depending on your repair, order, or service request. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact DC Computers directly.
Your consent to receive SMS messages is not a condition of purchasing goods or services from DC Computers.
Mobile Information
DC Computers does not sell, rent, or share your mobile phone number or SMS consent information with third parties for their marketing or promotional purposes.
Mobile information and SMS consent information will only be used as necessary to provide the communications and services you requested, or to work with service providers that assist us in delivering those communications.
Sharing of Information
We may use trusted service providers to help operate our website, process payments, provide communications, manage customer information, or support our business operations.
These providers may only use information as necessary to provide services to DC Computers.
We may also disclose information when required by law or when necessary to protect our legal rights, customers, business, or property.
Data Security
We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure.
However, no electronic transmission or storage method can be guaranteed to be completely secure.
Your Choices
You may contact us to request access to, correction of, or deletion of personal information that we maintain, subject to applicable legal and business record-retention requirements.
You may unsubscribe from SMS communications at any time by replying STOP.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact:
DC Computers
62 Queen St S
Bolton, Ontario L7E 1B3
Canada
DC Computers Terms & Conditions
These Terms & Conditions apply to services, repairs, orders, communications, and website use involving DC Computers.
By using our services, submitting a repair or order request, or subscribing to SMS updates, you agree to these Terms & Conditions.
Repair and Service Communications
DC Computers may contact customers regarding active repairs, service requests, product orders, estimates, approvals, parts availability, payment matters, and pickup information.
Customers are responsible for providing accurate contact information.
SMS Terms
By checking the SMS consent box and submitting your mobile number, you agree to receive text messages from DC Computers relating to your repair, service request, or order.
Messages may include:
- Order confirmations
- Repair status updates
- Approval requests
- Parts updates
- Repair progress notifications
- Ready-for-pickup notifications
- Pickup reminders
- Customer support communications
Message frequency varies.
Message and data rates may apply.
Reply STOP at any time to unsubscribe.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchase.
DC Computers will not sell or share your SMS consent or mobile phone number with third parties for their own marketing or promotional purposes.
Opt-Out
If you reply STOP, we will stop sending SMS messages to that mobile number, except where a final confirmation or legally required communication is permitted.
You may contact DC Computers if you wish to begin receiving SMS messages again.
Repair Estimates and Approvals
Repair estimates may change if additional problems are discovered during diagnosis.
When additional authorization is required, DC Computers may contact the customer before proceeding with work that exceeds the approved amount.
Customer Data and Backups
Customers are responsible for backing up important data before leaving a device for diagnosis or repair.
Although DC Computers takes reasonable precautions, customers acknowledge that electronic devices may experience data loss, hardware failure, software corruption, or other unexpected issues during diagnosis or repair.
Unclaimed Items
Customers should collect repaired devices, orders, and other property promptly after being notified that they are ready.
Items left unclaimed for an extended period may be subject to storage or handling policies where permitted by applicable law.
Website Information
We make reasonable efforts to keep information on our website accurate and current. However, product availability, pricing, services, turnaround times, and other information may change without notice.
Changes to These Terms
DC Computers may update these Terms & Conditions from time to time. The most recent version will be posted on our website with the updated date.
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