Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it, and how we keep it safe.
Last updated:
D.C. Computers ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
1. Information we collect
We collect personal information only when you voluntarily provide it to us through our contact form. The information we may collect includes your full name, email address, and phone number (optional), along with your description of the issue or service you are enquiring about. We do not collect payment information, government-issued identification, or any sensitive personal data through our website.
2. How we use your information
We use the personal information you provide solely to respond to your enquiry, provide the repair or IT support service you have requested, follow up on your service request or appointment, and send you relevant updates about your repair or service. We do not use your information for unsolicited marketing, and we do not sell, rent, or trade your personal information to any third party.
3. Google Analytics
Our website uses Google Analytics to help us understand how visitors interact with our site. Google Analytics collects anonymous browsing data such as pages visited, time spent on pages, device type, and general geographic region. This data does not identify you personally and is aggregated across all visitors. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout. For more information on how Google handles this data, please review Google's Privacy Policy at policies.google.com/privacy.
4. Cookies
Our website uses cookies to support Google Analytics and to remember your cookie consent preference. A cookie is a small text file stored on your device. You can control or disable cookies through your browser settings at any time. Disabling cookies may affect the functionality of certain features on our website. We do not use cookies for advertising or cross-site tracking.
5. Data retention
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected — typically the duration of your service request and any reasonable follow-up period. Once your information is no longer required, it is securely deleted or anonymised.
6. Data security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our contact form submissions are transmitted over encrypted HTTPS connections. While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your rights under PIPEDA
Under Canada's PIPEDA, you have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete information, withdraw your consent to our use of your personal information (subject to legal or contractual restrictions), and ask us to delete your personal information where we are no longer required to retain it. To exercise any of these rights, please contact us using the details below.
8. Third-party links
Our website may contain links to third-party websites such as Google Maps or social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Children's privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Privacy enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: